The most practical Cloud software
for doctors.

TERMS OF USE

VERSAMED® INTERNACIONAL, S.R.L, a commercial company organized under the laws of the Dominican Republic, holder of the National Taxpayer Registry (RNC) No. 1-30-36196-7, with its registered office and main offices located at Avenida Juan Pablo Duarte, Plaza Las Ramblas, Module No. 315, in the city of Santiago, Dominican Republic (hereinafter "VERSAMED"), is the owner of www.doctorpad.com (hereinafter "The Website"), dedicated to offering the use of a web application for doctors or healthcare professionals called DoctorPad®, intended for the management and control of medical consultations, appointments, patient medical history, prescriptions,etc.

VERSAMED® provides the email address soporte@doctorpad.com as the main means of contact.

Acceptance of the Terms of Use

These terms of use are entered into, on one hand, by VERSAMED®, which makes the Website available to any doctor/internet user and, on the other, by the user, understood as any user or doctor or natural or legal person in the healthcare sector who accesses the Website freely and voluntarily, regardless of whether they use the services offered through it or not.

By merely visiting, browsing, or using the Website in any way, the user agrees to these terms of use.

By simply accessing the Website, the user can learn about the services offered and has access to various means of contacting VERSAMED®. Access to the Website is free of charge.

However, the primary purpose of the Website is to subscribe to the web application DoctorPad®, primarily aimed at managing and controlling medical consultations, appointments, patient clinical history, prescriptions. This service entails a cost and requires acceptance of the terms of use.

Before subscribing to the DoctorPad® service via the Website, registration is required, which involves accepting these terms of use.

The functionalities included in the user's subscription will depend on the plan selected during registration on the Website. The DoctorPad® subscription service includes only and exclusively the functionalities listed on the Website, as detailed below:

• Unlimited consultations/records
• Unlimited patient clinical history
• Images/Photos/PDFs in consultations/records
• Multi-Clinic support
• Custom fields by specialty
• Billing and Accounts Receivable (in your local currency)
• User assistance and support

• Unlimited consultations/records
• Unlimited patient clinical history
• Images/Photos/PDFs in consultations/records
• Unlimited appointment scheduling
• Patients can schedule appointments via the web
• Integrated video consultation (Telemedicine)
• International Disease Classification, ICD-11
• Multi-Clinic support
• Custom fields by specialty
• Billing and Accounts Receivable (in your local currency)
• Medication suggestions
• User assistance and support
• Prescription delivery via email

Any other functionality not listed above is not included in the subscription and is beyond the scope of these terms of use.

VERSAMED® strives to ensure that the information displayed on the Website and in DoctorPad® is accurate, adequate, and up to date. However, circumstances beyond its control may occur, and VERSAMED® assumes no liability in such cases.

By simply accessing the Website and DoctorPad®, the user agrees to:

• Use the Website, DoctorPad®, and any services or features offered in compliance with applicable laws (especially regarding intellectual and industrial property and data protection), as well as accepted moral standards, public order, these terms of use, and any others that may apply.
• Use the Website and DoctorPad® diligently, properly, and lawfully.
• Review any changes to these terms of use or the Privacy Policy, or any other conditions previously accepted.
• Review notifications sent by VERSAMED®, as they may contain important information.
• Not breach these terms of use or any related obligations.
• Respect VERSAMED®, the Website, and DoctorPad®; not infringe any rights or interests of VERSAMED® or third parties, including intellectual or industrial property rights (patents, trademarks, trade secrets, copyrights, etc.).
• Not use the Website or DoctorPad® for commercial purposes, such as collecting content to offer competing services.
• Not introduce malware, viruses, trojans, or any other code intended to interrupt or damage the Website.
• Not use reverse engineering, decompile, or decipher the source code of the Website or any element subject to intellectual property.
• Not modify the Website or DoctorPad® in any way.
• Not overload or damage the service or networks, or interfere with other users’ use of the service.
• Not simulate the appearance or functions of the Website, DoctorPad®, or VERSAMED®.

These particular terms of registration on the Website are entered into by VERSAMED® and, on the other hand, by the user or doctor or health professional or legal entity in the healthcare sector who has completed all the steps of the registration process, including acceptance of these Particular Terms of Registration (hereinafter, 'Registered User').

Services and Registration

The main purpose of registering on the Website is to subscribe to the DoctorPad® web application, primarily focused on managing and controlling medical consultations, appointments, patient clinical histories, and prescriptions.

Registration is free, but subscribing to the DoctorPad® service involves costs and acceptance of the terms of use.

The Registered User may, at any time, access the configuration area to modify their preferences, including canceling the subscription, changing the subscribed plan, and editing data such as account information, profile picture, consulting rooms, specialties, and all other administrative options made available by VERSAMED® in DoctorPad®.

VERSAMED® may offer the possibility to use DoctorPad® during a trial period, the duration of which will be detailed on the Website and subject to the same terms as outlined in these terms of use.

VERSAMED® reserves the right to limit the use of DoctorPad® during the trial period. Anyone subscribing to the trial will be considered a “Provisional User” and will be subject to these terms of use as applicable, excluding financial obligations.

If a user subscribes during the trial period, charges will only apply once the trial ends.

Once the trial ends, if the Provisional User does not subscribe, access to DoctorPad® will be revoked.

The individual registering will be required to choose a username and password. If lost or suspected unauthorized access occurs, the user must immediately notify via email (soporte@doctorpad.com) so that appropriate technical measures can be taken.

To register, it is sufficient to complete the registration form, submit it, and follow the steps shown on-screen, including acceptance of these terms. Once completed, the user becomes a Registered User for the purposes of these Particular Terms of Registration.

Obligations of the Registered User

• Do not register multiple accounts or use false or inaccurate data or impersonate others. Especially, do not create multiple accounts to exploit promotions or discounts for new users.
• Do not use or attempt to use other users' accounts.
• Be solely responsible for all activities performed through your account.
• Keep access credentials strictly confidential. The user assumes responsibility for any breaches of confidentiality.
• Be responsible for any harm caused to themselves or third parties due to violations of these or any applicable terms, including:
  • Keeping account information updated.
  • Being the sole user of the account.
  • Not selling, transferring, or sharing the account.
  • Not using other accounts without express consent.
• Comply with any additional applicable conditions.

Customer Support and Technical Assistance Response Times

• Customer service will respond to inquiries within an estimated 1 to 5 business days, which may be extended under certain circumstances.
• Technical support and software engineering teams aim to diagnose and fix bugs within 7 to 30 business days, depending on the case.

Availability of the Website and DoctorPad® Application

• VERSAMED® has no obligations beyond those stated in these terms of use.
• VERSAMED® strives to improve the Website. However, it is presented "as is" and may be subject to availability limitations. Access may be restricted at times.
• VERSAMED® reserves the right to modify, remove, or alter the Website, DoctorPad®, or their contents, including these terms, at any time.

Account Modification and Cancellation

• Account data can be modified or deleted via the “Account” section within the DoctorPad® application.
• Stored data from a subscription remains in read-only mode after cancellation. No new consultations, appointments, or edits are allowed. Full deletion may occur if the account is cancelled.

Third-Party Websites

• The Website may include links to third-party sites. VERSAMED® assumes no responsibility for them or their content.
• Users acknowledge these are external sites, potentially containing malware, illegal content, or inappropriate materials.
• VERSAMED® neither endorses nor reviews these external sites, even when linked from the Website.

Intellectual and Industrial Property

• All intellectual property rights over Website content, including design, graphics, and code, belong exclusively to VERSAMED®. Reproduction, distribution, or any exploitation is prohibited without prior written consent.
• Trademarks and other distinctive signs on the Website are the exclusive property of VERSAMED®. Their use is prohibited without proper licensing.
• If you detect a rights violation, contact soporte@doctorpad.com.

Exclusion of liability

• VERSAMED® does not offer guarantees in relation to the free services offered on the Website. The Website is made available to users for their consultation, use and enjoyment.
• All functionalities are provided “as is” and “subject to availability” at any given time.
• VERSAMED® does not offer any guarantees regarding response times from the customer support team for user requests or inquiries, nor for the review and resolution of bugs by the technology staff or software engineers.
• All the functionalities are shown "as is" and "according to availability" at all times.
• Notwithstanding the foregoing, VERSAMED® works to protect the systems and contents included in the Website from intrusions or loss of information, using the usual security standards on the Internet. This does not imply that it controls or can guarantee the absence of viruses or other harmful elements on the Website or on third-party websites, which may cause alterations in the user's computer system, both software and hardware. The user understands and accepts that situations may arise that are beyond the control of VERSAMED®.
• VERSAMED® declines all responsibility for the misuse that the user gives to the Website, as well as for the breach of the obligations or commitments assumed in these terms of use or in any other that may be applicable.
• In general, neither VERSAMED® nor its collaborators will be liable in the event of loss of profit or consequential damage for any matter or for profits not obtained by the User and / or third parties.
• The person responsible for the data and its treatment is the User, as responsible for the data file.
• The User is responsible as the owner of the data contained in the database, of his patients and of safeguarding the data.
• The User is responsible for verifying by himself and ensuring that the Website and the data storage conditions comply with the legislation of his country.
• VERSAMED® only provides the support, that is, the software through the web, so that the User can manage their corresponding tasks.

VERSAMED® will not be responsible for any damage and / or loss:

• When the User or the people for whom he must answer are guilty of such damages.
• Caused to third parties.
• Due to loss of data, since it simply provides the Website through the Internet by means of access codes.
• For any circumstance of force majeure, fortuitous event, failure or error of the communication lines, or failure of the Internet network.
• For the loss, alteration and / or damage, total and / or partial, on information contained in magnetic media, disks, tapes, floppy disks and others, as well as for the introduction of computer viruses or unwanted variations or alterations on all information, documents, files, databases, hardware and / or software, when they are in possession and / or in the location where the User is.
• VERSAMED® cannot guarantee that the Website will function constantly, reliably and permanently, without delays or interruptions, for which VERSAMED® is not responsible for any damage and / or loss and / or benefits not obtained by the User / Users and / or any other third party that is harmed as a result of such circumstances.
• VERSAMED®, will not be responsible in the case of migrating data from the User's current system to the new one obtained, nor for the loss of any data that has not been entered in the data fields managed by the Website.

Indemnification

• If, as a consequence of breaches of the user, VERSAMED® suffers any type of damage, loss, loss or cost (including attorney and solicitor fees), the user will be obliged to compensate the user.
• The same with respect to claims or procedures initiated by third parties against VERSAMED® as a result of user breaches.

Safeguarding and interpretation

Language

Legislation and jurisdiction

• The relations between users and VERSAMED® will be governed by Dominican legislation and, in case of conflict, they submit to the courts and tribunals of Santiago de los Caballeros expressly waiving any other jurisdiction that may correspond to them.

General

• VERSAMED® will pursue the breach of these terms, as well as any improper use of The Website, exercising all civil and criminal actions that may correspond to it by law.
• VERSAMED® may modify the terms determined here at any time, being duly published as they appear here. The validity of the aforementioned terms will depend on their exposure and will be in force until they are modified by others duly published.